Quickly after booking Valérie contacted me to introduce herself and offer help. Valerie arranged our airport transfers and also let me know what room...

Quickly after booking Valérie contacted me to introduce herself and offer help. Valerie arranged our airport transfers and also let me know what room we would be staying in and asked if we wanted twin beds or a double bed. Amazing service from the very start.As promised the driver was waiting with the sign to collect us to take us to the Riadon arrival.On arriving at the Riad we have a wonderful welcome from Valérie and we were given the magic map which is so useful we used it so many times whilst staying there. We were also given tea and pastries on arrival which were stunning and such a nice touch. We were given lots of information and even a mobile phone we could use on our stay should we need Valérie or any help. Never had this anywhere before exceptional service.Our room was lovely, air conditioned and very clean. Everything you could possibly need and water and drink making facilities too. Toiletries and clean towels every day.The breakfasts were fabulous such a selection the only shame was we could not eat it all. Most of it freshly made at the Riad by Saâdia (who was always there to welcome us at the Riad) and the freshly made yoghurt was to die for and the breads stunning I could go on.The location is great also 10 to 15 minutes walk to the main square. The magic map came in handy finding our way back but you soon get the feel for the place and find your bearings.Valérie also booked us an excursion to the Atlas mountains everything was as planned excellent. If you do, do this trip make sure you have comfy shoes there is some difficult walking as part of it.My partner had his birthday while we were there and I had mentioned it to Valérie before we came and on the morning of his birthday at breakfast Valérie brought a cake with a candle and sang bon anniversaire which was so lovely. We ate the cake that night with coffee. Again the coffee stunning.I could write for hours about the Riad and Valérie, Saâdia, Izza and Halima as they were just amazing and so friendly and helpful we honestly could not have asked for more. They felt like friends when we left.Thank you for making our stay so special and we will always come and stay with you when we visit and will tell others also. I hope you are all safe and well and we hope to see you soon.

What you see is what you get.. plus more! the place was exactly as described on the web. It is situated in the heart of the Medina and very close to the...

What you see is what you get.. plus more! the place was exactly as described on the web. It is situated in the heart of the Medina and very close to the shops and main square.Upon arrival Valerie was there to greet us and gave us all the info we needed. At first it seemed like it was an overload, but trust me, you will definitely need all of it especially if it's your first time in Marrakesh (or Morocco in general). She gave us all the contacts, places to visit, street etiquette and a mobile phone too with a local number! She had also saved contacts for taxis who already had an agreed reasonable fare (so we did not have to haggle for that). This definitely made our trip much more relaxing and stress free. Plus Ali & his brother ( the taxi drivers) were very polite and reliable. They were always on time. The Riad was maintained in very high standards - very clean with an excellent ambience. Izza and Halima would always greet you with a smile and were extremely polite. To top it all, Saâdia made really good breakfast and as long as you advise her what time you like having it, she would always make sure it was ready as soon as you come down. I hardly give reviews after holidays, but for this I really felt the need to. They all totally deserve 5 stars for the service! Once you visit I'm sure you will have the same sentiments.

Our experience in marakesh the hotel guest house called riad cherrata was very clean specially the owner valerie she was the best of human kind. She will...

Our experience in marakesh the hotel guest house called riad cherrata was very clean specially the owner valerie she was the best of human kind. She will receive you explain to you everything about marrakesh with a big map in front of her where and how to go. Putting things in the front pockets not to put money or phone in your back pockets how to bargain with the local traders and give you a little map if you get lost how to get back to the guest house even if you get lost which we have few times you ask one of the locals show them the address they will show you even take you to the place if it's near by people are very polite and friendly.The two house maid's were so wonderful even though they can't speak English specialy sadeah makes breakfast and it's so much you will not finish all even if you are a big eater it's so much to eat and eza cleans the rooms change the bed sheets every two days bathroom cleaned fresh towels every single day and they are all so kind unbelievable even give you fresh bottle of water everyday i give them 5 star good luck girls well done you made us feel like home all the best good buy take care from gous uddin and wife. Thank you so much for everything.

Everything positive said about the riad and Valerie (and her staff) is accurate. What a lovely, helpful host. Met at the airport as arranged (and returned...

Everything positive said about the riad and Valerie (and her staff) is accurate. What a lovely, helpful host. Met at the airport as arranged (and returned there on departure), excellent restaurant recommendations: we were only there for 3 nights but very much enjoyed Pepe Nero (less than 10 minute walk) and Al Fassia Aguedal. The latter was by taxi (less than £5 each way c/o the ubiquitous Ali who works with his brother and is Valerie’s “go to”). The walk from the riad to the main square is an eye opener - and eyes must be permanently open, night and day, for mopeds and (slower moving) donkey carts. We used Hotel Ali and another office in the square for currency exchange which was simple and at good rates. In the square there is a cacophony of sound and activity: every imaginable stall plus snake charmers, monkeys on leads, horse and carriage rides, cafes, restaurants - and that was only in daytime! We took the hop on hop off bus and recommend the impressive Badia Palace ruins then enjoy a nearby rooftop drink and/or snack at Kosybar. A great, if short, experience. At times hard work walking in the heat but there’s always Ali and his taxi. Valerie’s breakfasts will keep you going till sunset. My wife dropped her pyjama top in the shower and left it hanging up to dry. We returned that evening to find it had been washed and ironed. Large modern hotels and air conditioned tour buses obviously an option but if you’re only going to Marrakesh once, contact Valerie.

The lady’s are amazing!This is what good service is call absolutely incredible. Very helpful and personal service I felt like a was at home! Incredible...

The lady’s are amazing!This is what good service is call absolutely incredible. Very helpful and personal service I felt like a was at home! Incredible I will definitely go back again! And super recommended if you want to be help and take care of and explain about the city for the 1 time! The maps and explanations where super helpful! Thank you!! And hand made breakfast incredible!!

Fantastic little hotel, highly recommended.This is an example of a hotel featuring typical Moroccan architecture with beautiful decoration all around,...

Fantastic little hotel, highly recommended.This is an example of a hotel featuring typical Moroccan architecture with beautiful decoration all around, very comfortable areas and rooms, a terrace with one of the most fantastic views of the city, located near the city centre, markets and top restaurants. To top up, the hotel staff are a fantastic bunch. Starting with the owner Valerie who go the extra mile to give you a warm welcome with mint tea and cakes while she provides an extensive explanation and advice of the area, locals, lookouts, maps, tourism, prices, etc. Then you have Saâdia who is in charge of the kitchen providing a delicious breakfast and is always available during your stay. Finally Izza and Halima who keep the hotel perfectly clean and tidy.All-in-all, the hotel offers great location, comfort, super and friendly customer service. We will definitely return!